ChatSolid is operated by Macrofix Software Private Limited. Paid subscriptions are processed by our authorized payment provider, which acts as Merchant of Record and handles payment processing, tax calculation, invoices, and refund operations for eligible transactions.
1. Money-Back Guarantee
If you are not satisfied with ChatSolid, you can request a full refund within 30 days of an eligible subscription payment.
2. Subscription Renewals
Refunds for subscription renewals are available within 30 days of the renewal charge. If you no longer wish to use ChatSolid, you can request a refund for the most recent eligible renewal payment.
3. Cancellation
You may cancel your subscription at any time from billing settings or by contacting support. After cancellation, you keep access through the end of the current billing period unless a refund is issued for that period. No additional subscription charges will be made after cancellation takes effect.
4. Non-Refundable Cases
Refunds may be denied for fraudulent, abusive, or policy-violating usage; accounts terminated for breach of our Terms & Conditions; one-time purchases marked non-refundable at checkout; or charges outside the refund window, except where required by law.
5. How to Request a Refund
To request a refund, email support@chatsolid.com from the address associated with your account and include your workspace name, transaction ID, invoice ID, or receipt details. We may request additional information to verify the payment.
6. Processing Time
We aim to review refund requests within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your bank, card provider, or payment method.
7. Dispute Resolution
If you have a billing concern, contact us at support@chatsolid.com before opening a payment dispute. We will work with you and our authorized payment provider to resolve billing issues promptly.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and apply to purchases made after the updated policy takes effect.
9. Contact
For questions about this Refund Policy, contact us at support@chatsolid.com.
Macrofix Software Private Limited
chatsolid.com